Due to the COVID-19 pandemic, we have adopted some new policies and safety measures which will now be in place at the clinic. These measures have been taken both for the health and safety of our patients and for us. We encourage our patients to familiarise themselves with these new changes so we can keep the clinic operating as smoothly and safely as possible.
Thank you for your understanding and if you have a question, please do not hesitate to contact us.
A risk assessment of the clinic was taken on 02/06/2020 and will be regularly updated according to Government advice.
Following guidance from the Institute of Osteopathy and General Osteopathic Council, we will email you a brief Covid-19 pre-screening form one day before your appointment as a pre-screening measure. This will involve asking just a few quick questions to confirm you are well enough to attend your appointment. It is very important that you complete this pre-screening form as without it, you may not be able to attend your appointment, so please keep an eye out for our email.
Heightened cleaning regimes
Our clinic room, including all surfaces, door handles, desk, chair, couch etc, will be thoroughly cleaned between each patient with antibacterial and antiviral cleaning products. The clinic room will also be aired with the door open for a minimum of 15 minutes between patients. For this reason, we politely ask you to note that your appointment will begin and end promptly and will not be able to run over if you are late.
Increased protection measures
All pillow cases, towels and blankets have been removed and replaced with plastic pillow cases, plastic couch cover and paper towels - these will all be cleaned thoroughly between patients.
Please use the provided hygiene hand gel when entering the building.
Before starting your appointment we will check your temperature and ask you to confirm if there have been any changes in your health since you completed the pre-screening form.
For payment, we are asking patients to pay by contactless methods where possible. If paying by cash, please pop your cash into a clean envelope.
We will be wearing PPE in the form of a face mask, apron and gloves throughout your treatment. Due to the close contact nature of your treatment, we are asking all patients to also wear a face mask. We encourage you to bring your own in, however, if you do not have one, we will provide you with a face mask at an additional cost of £2. Please note, we cannot treat you if you do not wear a face mask.
We politely ask that you attend your appointment alone if possible. After reporting to reception, you will be directed to wait in our socially distanced designated waiting area from which we will collect you.
If you experience any COVID-19 symptoms, presently listed as a fever, cough, shortness of breath or loss of taste or smell, within a few days of visiting the clinic, it is extremely important that you alert the clinic straight away so that appropriate isolation and safety measures can be taken.